Refund policy

REFUND & RETURN POLICY

At Knightmare, we release products in limited quantities and many pieces are produced in small batches. Because of this, we keep a strict but fair return policy, outlined below.

By placing an order, you agree to these terms.

IMPORTANT: HEADPHONES ARE NOT INCLUDED WITH THE HEADPHONES HOODIE

The Knightmare Headphones Hoodie is sold as a hoodie only. It does not include headphones, earbuds, speakers, or other accessories.

Some photos, videos, posts, or ads show the hoodie styled with headphones. These are for styling purposes only and are not part of the product. The product page, our social media, and this policy describe the hoodie as apparel only.

By placing an order for the Knightmare Headphones Hoodie, you confirm that you understand and agree that you are purchasing the hoodie without any headphones or other accessories.

Returns, refunds, exchanges, or disputes requested because the hoodie does not come with headphones or other accessories shown in photos, will not be accepted.

RETURN ELIGIBILITY

Every Knightmare order is covered by our 30-Day Money-Back Guarantee. If you are not 100% happy with your Headphones Hoodie, contact us within 30 days of delivery to return it for a full refund of the item price. Items must be unworn, unwashed, and in their original condition with tags attached.

However, we understand that issues can happen. If you receive a defective item or the wrong item due to our error, we’re here to help.

You must contact us within 30 days of delivery to request assistance.

Requests submitted after 30 days cannot be accepted.

DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged or you received the wrong item, please email:

knight.mareee@outlook.com

Include:

Your order number
Clear photos showing the issue

Once reviewed and approved, we will offer either:

A replacement (if available), or
A refund to your original payment method

Please note: Return shipping costs are the responsibility of the customer.

WHAT IS NOT ELIGIBLE FOR RETURN

Outside of our 30-Day Money-Back Guarantee, we do not offer refunds or exchanges for:

Incorrect size selection (see SIZE EXCHANGES below)
Delayed shipping
Failure to review product descriptions or size guides

Sale items, discounted items, and promotional purchases are final sale and not eligible for return. Mystery Box purchases are final sale. Order Priority and Shipping Protection add-ons are non-refundable once your order has shipped.

SIZE EXCHANGES

We understand that sizing can be difficult to judge online. As a courtesy, we offer one size exchange per order, subject to the conditions below.

To be eligible for a size exchange:

You must contact us within 30 days of delivery to request the exchange
Items must be unworn, unwashed, and in original packaging with tags attached
Your requested size must still be in stock when your return is received — we are unable to hold or reserve sizes
Sale items, discounted items, promotional purchases, and mystery boxes remain final sale and are not eligible

All shipping costs for an exchange are the responsibility of the customer. This includes returning the original item to us and delivery of the replacement.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments. Original shipping fees, duties, and taxes are non-refundable.

To request an exchange, email knight.mareee@outlook.com with your order number, the size you received, and the size you would like. Please do not ship anything back before receiving written approval — unauthorized returns will be refused.

Once your item is received and inspected, your replacement will be dispatched within 3–5 business days. If your requested size sells out before your return arrives, store credit will be issued in place of an exchange.

RETURN CONDITIONS (IF APPROVED)

If your return is approved:

Items must be unworn and unwashed
Tags must remain attached
Original packaging must be included
Items must be in resale condition

Any item showing signs of wear, washing, damage, odor, or alteration may be rejected.

RETURN SHIPPING COSTS

Return shipping costs are not covered by Knightmare.

Customers are responsible for arranging and paying for return shipping.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Shipping fees, duties, and taxes are non-refundable.

REFUND PROCESSING

Once your approved return is received and inspected:

Refunds are issued to your original payment method
Processing may take 5–10 business days
Banks may take additional time to reflect the refund

You will receive an email confirmation once your refund has been processed.

POLICY ABUSE

We reserve the right to decline returns or restrict future purchases in cases of policy abuse, excessive disputes, or chargebacks.

CONTACT US

For any questions, please contact: